Recognizing IVR Calls Used for Scams
Financial institutions emphasize the need for heightened awareness about IVR calls used for scams. These fraudulent calls employ pre-recorded messages that trick customers into giving away sensitive data or accessing accounts by pressing designated numbers. The main objective of these IVR calls used for scams is to extract information that could lead to identity theft, financial fraud, or other harmful activities.
Techniques of IVR Calls Used for Scams
Impersonation Techniques: IVR calls used for scams often involve fraudsters impersonating legitimate organizations, like banks or government bodies. These scammers might spoof caller IDs, making the calls appear legitimate and convincing.
Automated Voice Systems: Scammers utilize automated systems to mimic genuine IVR interactions. These IVR calls used for scams prompt victims to enter critical information such as credit card numbers, PINs, or CVV codes.
Urgency and Threats: Creating a false sense of urgency or threatening dire consequences, IVR calls used for scams pressure victims into complying immediately. They might threaten legal action, account suspension, or financial penalties.
Use of Social Engineering: IVR calls used for scams harness social engineering tactics to gain trust. Scammers, armed with information from online sources or previous data breaches, craft calls that are exceptionally convincing.
Safety Tips Against IVR Calls Used for Scams
To combat the risks posed by IVR calls used for scams, customers are advised to take the following precautions:
Verify Caller Legitimacy: Always confirm the caller's authenticity by directly contacting the bank or relevant institution before providing any information.
Caution with Unsolicited Calls: Be wary of unexpected calls, especially those demanding sensitive data or displaying unusual urgency.
Protect Sensitive Information: Never disclose key details like your account number, card number, PIN, password, or OTP over the phone, regardless of the circumstances.
In addition to the above measures, any instances of IVR calls used for scams should be promptly reported to the National Cyber Crime portal, or customers can call the dedicated helpline at 1930 or the bank's customer care service.
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